Returns & Refunds

Last Updated: March, 2026
At Nordic Ware, Inc., your satisfaction with Rikkabtyc™ products is our top priority. This policy outlines our simple, fair process for returns, exchanges, and refunds—so you can shop with confidence.

Return Eligibility

We offer a 30-day return window from the date you receive your order. To qualify:
  • Items must be unused, in original condition, with intact packaging/tags (if applicable)
  • Proof of purchase (receipt or order confirmation) is required

How to Start a Return

Initiate your return by contacting us at service@tbrwzelow.com. If approved, we’ll send a return shipping label and detailed instructions. Returns sent without prior authorization cannot be processed.

Damaged/Incorrect Items

Inspect your order upon arrival. If items are defective, damaged, or incorrect, contact us immediately for a replacement or refund.

Non-Returnable Items

The following items cannot be returned: perishables, customized/personalized products, gift cards, and sale/promotional items. Contact us if you’re unsure about eligibility.

Exchanges

To exchange an item: return the original following our return instructions, then place a new order for your replacement—this ensures fast processing.

EU Customer Returns (International Orders)

EU customers may cancel/return orders within 14 days for any reason (in addition to our 30-day policy), provided items are unused, in original condition, and accompanied by proof of purchase.

Refund Details

After we receive and inspect your return, we’ll notify you of your refund status. Approved refunds are issued to your original payment method, with processing taking up to 10 business days (additional time may apply for your bank/card issuer). Contact us if your refund hasn’t processed after 15 business days.

Return Address

A Nordic Ware, Inc.-provided return shipping label is required. Send returns to:
Nordic Ware, Inc. 5005 Hwy 7 Minneapolis, MN 55416 United States
We’re committed to making returns convenient—your satisfaction drives everything we do at Nordic Ware, Inc. and Rikkabtyc™.